Terms & Conditions
Terms & Conditions (last updated 15th March 2007)
This website is operated by Thirlwells Estate Agents & Valuers (referred to as Thirlwells/we/our/us)These terms and conditions help to keep this website a safe place to visit and set out the full extent of any agreement reached between you (referred to as "you/your") and Thirlwells in connection with this site. You should understand that any use of the website or by registering an account, you accept the following terms and conditions:
Please:
- read through these terms and conditions carefully before using this website
- print a copy for future reference.
- also read our Privacy Policy section regarding your personal information.
We are a partnership trading as Thirlwells Estate Agents & Valuers
The Head Office address is:
Thirlwells Estate Agents & Valuers
75-77, Borough Rd
Middlesbrough
Cleveland
TS1 3AA
UK
Tel: +44 (0)1642 245796
All materials and information contained on this website are intended only as general guidance. They do not constitute advice. You should not rely on any such information and should obtain formal professional advice before taking any action or omitting to take any action in relation to any information or materials contained on this website.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on this website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of this website shall signify your acceptance to be bound by the latest terms and conditions.
All copyright and all other intellectual property rights in all materials and/or content contained on this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained on this website is made available for your personal non-commercial use only and that you may only download such material and content for your own personal use or that of your firm or company. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Liability
Thirwells will use reasonable endeavours to verify the accuracy of any information on this website but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of this website or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. Thirlwells will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Thirlwells accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on this website. Photographs are intended to illustrate the property only. Unless specifically stated contents, furniture, fittings, and other features shown on photographs are not included - please call for further details on any particular property. While every effort is made to provide accurate and up to date information, Thirlwells can not be held responsible for any errors or omission on our website or property brochures. All property details quoted are correct at time of going to press, due to circumstances beyond our control these may change.
Your use of this website and any information or materials contained into are done so entirely at your own risk. Thirlwells does not accept any liability for losses or damages, whether direct or indirect that you may suffer as a result of using this website or your reliance on any information or materials contained on this website.
Data protection
All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other properties, products and services offered by Thirlwells which would be of interest to you. You must tell us if you do not wish us to do so.
Complaints
Customer satisfaction is of paramount importance to us, and we wish to hear both compliments and constructive criticism. Any complaints can be discussed via the branch manager who will do their upmost to resolve the difficulty. On the rare occasion that a dispute should remain, our internal complaint procedure will be fully explained to you and, of course, Thirlwells are members of the Ombudsman for Estate Agents Scheme. Please be assured that the partners and staff value our customers highly and endeavour to offer the best possible service available.
Miscellaneous Provisions
The content of this website and any dispute arising out of the website and/or our relationship shall be governed exclusively by English law and shall be subject to the exclusive jurisdiction of the English courts.
To provide increased value to our clients, registered members and users of this website, we may provide links to other websites or resources for you to access at your sole discretion. We do not endorse or approve these linked websites. We have no responsibility for the content of any such linked website. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such linked websites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such linked websites, (ii) the content of such linked websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such linked websites or resources or (iii) the use to which others make of these linked websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
FAQ
Our fees are always competitive, and both our staff and valuers are happy to discuss the various packages we have to offer. We are more than happy to carry out a free, no obligation valuation of your property, and to discuss your individual requirements.
What happens if I change my mind about selling?
In the unlikely event of you withdrawing your property from our agency we would look to you to re-imburse press advertising, authorised by you, together with a modest withdrawal charge.
How is my property advertised?
All our branches are linked via a sophisticated computer system, with the facility to present your property to the widest market place. We utilise digital photography, eye catching For Sale boards, and exclusively use colour press advertising. All branches are in prominent high street positions, with modern display facilities.
Does it cost extra to go on the Internet?
No. By instructing Thirlwells, your property will be displayed on not only our own website, but that of Rightmove and Fish4Homes, completely free of charge.
How do I know that you will get the best price for my property?
The partners of Thirlwells believe that we have a winning combination to maximise the achievable price for your property. Having practised in the area for almost thirty years, we pride ourselves on the level of expertise of both our experienced valuers and sales negotiators. As recognised market leaders, we have a huge database of comparative information, together with a significant computerised applicants mailing register, containing several thousand potential buyers.
The terms of the contract do not affect your statutory rights.
The Thirlwells website is operated by
Thirwells Estate Agents & Valuers
75 Borough Road
Middlesbrough
TS1 3AA
UK
Tel: +44 (0)1642 245796